By
Patrick Sojka - Rewards Canada
Trillions of banked miles and points in travel reward programs worldwide have led to many of these programs enacting expiry dates on the miles and points held in the accounts of millions of people. Frequent Flyer programs in particular are the proprietors of expiring miles and the majority of airlines in the world will now remove miles from your account due to periods inactivity. On top of inactivity several have also put a lifespan on miles even with ongoing account activity. For hotel and shopping programs the opposite tends to be true with the majority of them having no point expiry or inactivity limitations. Periods of between 12 to
36 months of inactivity are the most common seen in frequent flyer programs however
some do go further out to 4 or 5 years. The general definition of activity means
any addition or deletion of miles or points in an account. To keep an account
current, collectors just need to have one earning or redeeming action within the
period set out by the program. Many collectors are being caught by the inactivity
rule due to a lack of knowledge. Many collectors tend not to read the terms and
conditions set out by programs or simply delete emails of any changes that the
program has tried to advise them of. The airlines made these mileage expiry and inactivity rules to lessen the liability on their books with all the unused miles but have put the burden of keeping track of the dates of the miles or pointsearned on the collectors. Some programs do send out notice of expiring miles or list the expiry date when viewing accounts online but many do not. Collectors have to do their due diligence to make sure the miles in their travel rewards accounts do not expire by keeping an eye on the dates of their last activity and ensuring they perform an activity at least once within the period set out by the program.
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